Patient Satisfaction Research
The touchscreen survey is
customised and adapted to suit the specific needs of the Medical
Centre. Minimal staff input saves time and minimises bias.
The patients find the process simple and non-threatening.
Post survey evaluation reports are timely and professionally
presented, providing a credible resource for the practice team
to review and expand on the services provided. Having used
TSMR surveys on numerous occasions, we will continue to
recommend this invaluable resource across our General Practice
client base.
Sue McBrearty & Isabelle Stackhouse,
South Island Practice Management Ltd
Database Collection at The Food Show
We have used TSMR's database
collection services this year for the first time. The
project included the lease of 6 touchcomputers set up to
gather a database at The Food Show in Wellington. As a
first time user, we found the whole process very easy and
streamlined compared to our previous system. Rachel
was very supportive throughout the project and easy to reach
after hours. This responsiveness made a huge
difference to our very stressed team. I also love
Rachel's dedication to finding the right solution and
working through options. We have booked TSMR for
additional shows in 2016.
Kathleen Andree Wiltens,
Group Marketing Manager, North Port Events Ltd
Parliamentary Visitor Research
TSMR has
proved an invaluable option for Hamilton in ascertaining key information from some of our Hallmark and international events.
Rachel is very easy to work with, the set-up of the questionnaires takes no time at all and the whole system works faultlessly. The reporting structure is very comprehensive in both written and visual format and is back to you within a week of the work being undertaken. A great service.
Thank you for helping to make our
Open Day a success. I appreciate your professionalism, attention
to detail and promptness. A great product, and excellent service.
I received positive feedback about the reports (not just the results),
and in particular about the speedy turnaround. It was great to
have you here on the day, and I will most certainly be recommending you
and the kiosks to people in the future.
Chris Tracey, (former)
Manager, Visitor & Support Services Branch, Parliamentary Service
Event Research
Hannah & Associates have organised the Waikato
Home & Garden Show in Hamilton for the past 30 years. During this
time we have placed a lot of importance on surveying our show visitors.
For many years we used a fully manual and paper system to provide us
with the information we needed. This was an expensive, cumbersome
and lengthy process. Since we appointed TSMR in 2008 to help us with
their streamlined technology, we have not only been able to reduce our
budget, but also secure far more meaningful information in much
greater detail. We have always been impressed with TSMR's
professional service - working with us to provide solutions and cost
effective ways to provide tailor made answers to suit our many
projects. Prompt and efficient service, fast turnaround of
results prepared in a most professional format. We wish Rachel and her company every success and
would have no hesitation recommending her company to any business or
organisation needing research data collected and analysed for
planning, market research and other projects.
Graham Hannah,
(former) Company Director, Hannah & Associates Exhibitions Ltd